Privacy Policy

This Privacy Notice describes how we collect and use your personal information in relation to ProsperOps websites, products, services, events, and experiences that reference this Privacy Notice (together, “ProsperOps Offerings”).

This Privacy Notice does not apply to the “content” processed or stored by our customers using ProsperOps Offerings in connection with a ProsperOps account. This Privacy Notice also does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy notice.

Personal Information We Collect

We collect your personal information in the course of providing ProsperOps Offerings to you.

Here are the types of information we gather:

• Information You Give Us: We collect any information you provide in relation to ProsperOps Offerings. Click here to see examples of information you give us.
• Automatic Information: We automatically collect certain types of information when you interact with ProsperOps Offerings. Click here to see examples of information we collect automatically.
• Information from Other Sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources. Click here to see examples of information we collect from other source

How We Use Personal Information

We use your personal information to operate and provide ProsperOps Offerings. Our purposes for using personal information include:

• Provide ProsperOps Offerings: We use your personal information to provide and deliver ProsperOps Offerings and process transactions related to ProsperOps Offerings, including registrations, subscriptions, purchases, and payments.
• Measure and Support ProsperOps Offerings: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop ProsperOps Offerings.
• Personalization: We use your personal information to identify your preferences, and personalize your experience with ProsperOps Offerings.
• Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information.
• Communicate with You: We use your personal information to communicate with you in relation to ProsperOps Offerings via different channels (e.g., by phone, email, chat) and to respond to your requests.
• Marketing: We use your personal information to market and promote ProsperOps Offerings.
• Fraud and Abuse Prevention: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, ProsperOps, and others.
• Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

Cookies

We use cookies, pixels, and other similar technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide you with essential features and services, and for additional purposes, including:

• Recognizing you when you sign in to use our offerings.
• Keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.
• Conducting research and diagnostics to improve our offerings.
• Preventing fraudulent activity.
• Improving security.
• Reporting. This allows us to measure and analyze the performance of our offerings.\

You can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

How We Share Personal Information

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below.

• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: sending communications, processing payments, analyzing data, providing marketing and sales assistance (including advertising and event management), providing legal and contract assistance, conducting customer relationship management, and providing training. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Notice and as permitted by applicable data protection law.
• Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the individual consents otherwise). Also, in the event that ProsperOps goes through a business transaction or substantially all of its assets are acquired, your information will of course be one of the transferred assets.
• Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of ProsperOps, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
• At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

Location of Personal Information

ProsperOps, Inc. is located in the United States and your personal information will be stored in or accessed from the United States.

How We Secure Information

At ProsperOps, security is our highest priority. We design our systems with your security and privacy in mind.

• We protect the security of your information during transmission to or from ProsperOps websites, products, or services by using encryption protocols and software.
• We utilize payment providers that follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain electronic and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

Access and Choice

You can view, update, and delete certain information about your account and your interactions with ProsperOps Offerings. Click here for a list of examples of information that you can access. If you cannot access or update your information yourself, you can always contact us for assistance.

• Account Information: If you want to add, update, or delete information related to your account, please go to the ProsperOps console. When you update or delete any information, we usually keep a copy of the prior version for our records.
• Communications: If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences in either the ProsperOps console or via email preferences. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device.
• Browser and Devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Children’s Personal Information

We don’t provide ProsperOps Offerings for purchase by children. If you’re under 18, you may use ProsperOps Offerings only with the involvement of a parent or guardian.

Retention of Personal Information

We keep your personal information to enable your continued use of ProsperOps Offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.

Contacts, Notices, and Revisions

If you have any concern about privacy at ProsperOps please contact us with a thorough description, and we will try to resolve it. You may also contact us at the addresses below:

• For any prospective or current customers of ProsperOps, Inc., our mailing address is: ProsperOps, Inc., Attn: Legal, 6500 River Place Blvd, Building 7, Suite 250, Austin, TX 78730.

If you interact with ProsperOps Offerings on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization.

Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.

Examples of Information Collected

Information You Give Us

You provide information to us when you:

• subscribe to, or purchase ProsperOps Offerings;
• create or administer your ProsperOps account (and you might have more than one account if you have used more than one email address when using ProsperOps Offerings);
• configure your settings for, or otherwise interact with ProsperOps Offerings;
• register for or attend a ProsperOps event;
• communicate with us by phone, email, or otherwise; and
• complete a questionnaire, a support ticket, or other information request forms.

Depending on your use of ProsperOps Offerings, you might supply us with such information as:

• your name, email address, physical address, phone number, and other similar contact information;
• payment information, including credit card and bank account information;
• information about your third-party cloud account(s);
• information about your location;
• information about your organization and your contacts, such as colleagues or people within your organization;
• usernames, aliases, roles, and other authentication and security credential information;
• content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;
• your image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to you when you attend a ProsperOps event;
• corporate and financial information; and
• VAT numbers and other tax identifiers.

Automatic Information

We collect information automatically when you:

• grant ProsperOps access to your third-party cloud environment(s)
• visit, interact with, or use ProsperOps Offerings (including when you use your computer or other device to interact with ProsperOps Offerings);
• open emails or click on links in emails from us; and
• interact or communicate with us (such as when you attend a ProsperOps event or when you request customer support). Examples of the information we automatically collect include:
• third-party cloud service usage and logging data, such as EC2 instance properties, CloudTrail logs, and third-party cloud spend information;
• network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
• computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
  the location of your device or computer;
• authentication and security credential information;
• ProsperOps Offerings metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, API calls, and other logs;
• the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and ProsperOps Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
• email addresses and phone numbers used to contact us; and
• identifiers and information contained in cookies.

Information from Other Sources

Examples of information we receive from other sources include:

• marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information;
• search results and links, including paid listings (such as Sponsored Links).

Information You Can Access

Examples of information you can access through ProsperOps Offerings include:

• your name, email address, physical address, phone number, and other similar contact information;
• usernames, aliases, roles, and other authentication and security credential information;
• your subscription, purchase, usage, billing, and payment history;
• payment settings, such as payment instrument information and billing preferences; and
• email communication and notification settings.